A technical error occurred. What should I do?
First, we recommend re-starting the app, and in case your account has been registered, please try re-installing the app as well. This way, you will get the latest version of the app, which might contain improvements.
After reinstalling the app, you can log in to your account using the email address, Facebook profile, or Apple ID you initially used.
If the issue persists, please contact our support at firstname.lastname@example.org for further investigation and attach a screenshot of the error.
I forgot my password. How can I reset it?
To reset your password, you can use the “FORGOT PASSWORD?” function within the app.
1. Open the game settings.
2. Tap “Sign in with e-mail”.
3. Do not fill out the form, tap “SIGN IN” instead.
4. The “FORGOT PASSWORD?” button below the two input fields will help you reset your password.
How can I delete my Diamond Cash Slots account?
We regret that you want to leave our platform.
Please note that deleted accounts cannot be restored, and any deletion is permanent.
If you want to have your account deleted, you can do this in the app settings:
1. Open the settings in the game and tap the “Support” tab.
2. Here you will find the “Delete Account” option.
We hope you had fun with our games.
How can I log into my registered account?
Please use the login button within the app and select the method you used to register your account previously, i.e., email address, Facebook profile or Apple ID. If you need assistance, please contact us through the app’s contact form. We are always glad to help you!
How can I change my nickname?
You can update your account’s information in the app. To do so, please tap your Avatar icon on the top left and then on ‘edit profile’. After entering the desired new nickname, tap the ‘save’ button to submit the changes.
Why did my VIP status change?
In case no purchase is completed during the last calendar month, the VIP status is downgraded by one level.
Don’t worry, you need only one VIP point to return to your previous VIP level.
Why can’t I redeem bonuses posted on Facebook?
If the bonuses posted on Facebook cannot be claimed directly, please visit our Facebook page in your browser instead of using the Facebook app.
When can I collect the Vault Tower rewards?
The Vault Tower rewards can be collected as soon as all five Tiers are completed or when the current Vault Tower expires. If the Vault Tower expires before you complete all five Tiers, you will receive the rewards for any Tiers your Club has completed up to that point.
Can I cash out my winnings?
Our platform serves the purpose of entertainment only. No money, items or services can be won on the online Social Slot machines available. Coins – the virtual currency used in the games – can be bought in the Shop and cannot be converted back into real money or withdrawn in any way.
Is the app available in other languages?
The Diamond Cash Slots app is currently available in English only. We are working to improve our offer and implement other languages as soon as possible. We kindly ask for your understanding.
If you need any help, please contact our support team, who can assist you in several languages.
I received offensive messages from another player. How can I report the incident?
To report a message, please click on the nickname of the user above the message you want to report, and then click on “report”.
You can find all live chat messages when you click on the message icon near your name.
If you want to report a player, hold down the player icon, click on “profile” and then on “report”. Select the right category and explain the reason for reporting the user before submitting.
What happens after I leveled up all Charming Monsters?
Each ‘Charming Monster’ season lasts for a limited time. During each season you find new Charming Monster characters to collect and level up. When you reach the maximum level for each Monster, you will have to wait for the beginning of the next season to start completing new Charming Monsters.
How can I remove a member from my Club?
To remove a member from your Club, please go to your Club first. Search for the member you want to remove and click on the three dots on the right next to player’s name. Finally click on ‘Remove from Club’.
My money has been deducted but I didn’t receive my purchase.
Sometimes the transaction takes a little longer until is completed. We therefore recommend always waiting at least 24 hours.
If your purchase still has not been credited after this period, please contact our support and send us the purchase confirmation from Google Play or the Apple App Store. We will be happy to look into it!
I can’t complete a purchase because an error occurs.
When an unexpected error occurs while making a transaction, we recommend restarting the app or waiting a few minutes before trying again. Otherwise, please let us know what error message you receive by contacting us through the app’s contact form. Please go the setting, tap the “Support” tab and then “Contact support”.
How can I delete my Golden Pass subscription?
The Golden Pass subscription can be deleted at any time in your Google Play/ Apple account. If you cancel the subscription before the expiration date, your Golden Pass will still be active until it expires.