General Terms and Conditions

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Terms and Conditions

[Version as of Jan 30 2025]

It is important that the User reads and understands these Terms and Conditions before they accept them and use the services. The User must be at least 18 years old in order to participate in games or use the services.

A. Scope

These Terms and Conditions (the “T&C” or “Contract”) apply to and govern the use of all User Content and services which are provided by Funstage GmbH, with its registered address at Wiedner Hauptstraße 94, 1050 Vienna, Austria, registered under company registration number 258215d (the “Operator”), in the Diamond Cash Slots App (the “App” or “Diamond Cash Slots”), or otherwise in electronic form unless different or additional conditions apply or are agreed upon in individual cases.

  1. The T&C also apply to User Content and service, or other communications sent, posted or uploaded by users of Diamond Cash Slots (the “User(s)”), including, where applicable, emails, push notifications, SMS (text messages), forum contributions, chat messages and images (“User Content”), as well as to the acquisition of virtual goods and virtual currencies by the User.
  2. Diamond Cash Slots is a mobile application, which Users can obtain from third-party suppliers, such as Google Play Store and/or the Apple App Store. It allows Users to access the User Content and games on mobile smartphones and tablet devices. In this regard, the provisions of the respective third-party provider also apply. The type and mode of use, particularly by means of mobile devices and/or other hardware or software, will not affect the validity of the T&C.
  3. The Operator reserves the right to change the T&C at any time.
  4. The User confirms that they fully acknowledge and agree to the T&C in the course of entering Diamond Cash Slots by pressing the “I accept” button on their first access.
  5. In the event of discrepancies between language versions of these T&C, the English version will take precedence. This also applies to all game instructions and any texts found on Diamond Cash Slots.

B. Place of Contract Formation and Jurisdiction

  1. These T&C are governed by Austrian law with the exception of the provisions of Austrian international private law and the UN Sales Law, unless the excluded law is more favorable for the User, such as Regulation (EC) 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligation (Rome I). The place of the contract performance is Vienna.
  2. The court of jurisdiction for any disputes arising from or in connection with the existence, formation, or termination of the Contract between the User and the Operator is the court responsible for the first Municipal District of Vienna, unless other legal provisions apply.

C. Description of Services

  1. Diamond Cash Slots is intended for entertainment purposes only for guest and/or registered Users.
  2. The Operator reserves the right, at its own discretion, to allow or to forbid access to the App, games and services subject to specific conditions on a case-by-case basis, which shall be communicated to the User via the Diamond Cash Slots App, via customer support or via the email address associated with the account, if applicable.
  3. Furthermore, access to the App and games and the User Content and/or services offered therein may be temporarily or permanently limited or restricted at any time on a case-by-case basis, which shall be communicated to the User via the Diamond Cash Slots App, via customer support or via the email address associated with the account, if applicable.
  4. The Operator reserves the right to extend, change, supplement or limit the available range of services at any time.
  5. Diamond Cash Slots are offered for smartphone and tablet platforms. Availability can be restricted in some countries. In this regard, the provisions of the respective third-party provider also apply.
  6. Diamond Cash Slots are subject to the Operator’s copyright and trademark protection. The users are permitted to save the Apps on their devices. Any other form of storage, copying, reproduction, editing or distribution of the Apps in any form is strictly prohibited.
  7. The Operator reserves the right to continuously modify, reduce and/or expand the provision of Diamond Cash Slots and/or to change the prices within Diamond Cash Slots at any time without specifying reasons. In addition, the Operator is entitled, at its own discretion, to cease providing the services. Should the Operator exercise this right, it has no obligations towards the User. The User is not entitled to reimbursement if Diamond Cash Slots are no longer provided or are only provided under restricted or modified conditions.

D. Conditions of Participation

  1. The right of the User to participate in the games and use the services provided on Diamond Cash Slots exists only to the extent actually offered by the Operator in each case, taking into account all conditions and/or limitations introduced by the Operator and considering any legal and/or regulatory restrictions which may apply. Such limitations and/or conditions can apply to all Users, User groups and individual Users.
  2. The User is solely responsible for the technical configuration of the User’s end device. The Operator offers Users free email support at its discretion. There is no guarantee of the continuous availability of the customer service or that requests will be answered within a certain period of time.
  3. Any additional benefits beyond the aforesaid offered free of charge do not form part of the performance obligations and may be discontinued by the Operator at any time without notice to the User.
  4. If use of Diamond Cash Slots is legally prohibited in the User’s country of residence, the user must refrain from accessing and using Diamond Cash Slots. Virtual goods and virtual currencies offered on Diamond Cash Slots can only be earned and/or acquired by Users whose country of residence legally allows the acquisition of such goods and currencies.

E. Registration

1. Account – General:

1.1 All Users of Diamond Cash Slots shall accept and consent to the T&C. If the Users do not accept the T&C, they may not use the App and must uninstall and/or delete it.

1.2 The User must be at least 18 years old in order to open an account and/or to access the Diamond Cash Slots services and purchase virtual goods and/or virtual currencies. Diamond Cash Slots is intended for entertainment purposes only. The Operator does not knowingly collect information related to individuals who have not yet reached the minimum age of 18 years and assumes no responsibility or liability in case Users breach the age restriction provided in the T&C and/or circumvent the processes in order to use the services. In case Operator becomes aware that a User is younger than 18 years, the Operator will close the User’s account, terminate all services and ban his/her access to Diamond Cash Slots. The User shall not be entitled to keep any acquired virtual goods, virtual currencies or progress.

1.3 Upon installation of the Diamond Cash Slots App and by accepting these T&C, the User concludes an agreement with the Operator on the use of the User Content and services offered on Diamond Cash Slots.

1.4 In order to register an account in the Diamond Cash Slots App, Users must not have been previously banned from the Diamond Cash Slots App and must not already hold an account in the Diamond Cash Slots App.

1.5 The User has the right to request a revocation of the Contract with the Operator within 14 days of registering for an account, without giving any reason or justification.


2. Registering an Account

2.1 Visiting Diamond Cash Slots is free of charge and enables the general use of games and products offered by Operator in the App. Users become guest users of Diamond Cash Slots upon installation of the App. A guest user is a User who does not have a registered account in accordance with this section.

2.2 In addition to accounts registered in accordance with this section, Users may use the App as guests in Guest Mode. Guest Mode allows the use of Diamond Cash Slots and supports all functions enabled for registered Users. Virtual goods, virtual currencies and progress acquired in Guest Mode remain saved on the User’s device. If the User is in Guest Mode and subsequently registers an account via Facebook, Apple, Google and/or email, any virtual goods, virtual currencies and progress acquired in Guest Mode shall be assigned to the newly registered account.

2.3 Users may open an account by completing the registration in the Diamond Cash Slots App.

2.4 A User may only open one account. The registration of an account is free of charge and allows the User to create and customize a personal profile.

2.5 The Operator offers the option to create a User account via the following means:


2.5.1 Registration in the Diamond Cash Slots App via email:

The registration on Diamond Cash Slots via the User’s email requires the User to provide the following information:

 

2.5.2 Registration in the Diamond Cash Slots App via Facebook:

In the event the User registers an account on Diamond Cash Slots via Facebook, the following data from the User’s Facebook account is collected:

 

2.5.3 Registration in the Diamond Cash Slots App via Apple:

In the event of account registration via Apple, the following information from the Apple account is collected:

 

2.5.4 Registration in the Diamond Cash Slots App via Google:

In the event of account registration via Google, the following information from the Google account is collected:

 

2.6 In all cases, in order to move forward with the creation of the account, Users need to confirm that they are at least 18 years old.

2.7 By using Diamond Cash Slots, the User confirms that: 

 

By using Diamond Cash Slots, the User’s nickname and the selected avatar shall be made visible to the other Users of the Diamond Cash Slots App.

Should any information provided by the User prove to be false, the Operator is entitled to ban the violating User wholly or in part from using the services and/or User Content, and may remove any virtual goods, virtual currencies and progress from this User’s account.

The User undertakes to keep their personal data up to date at all times and to correct the User data on Diamond Cash Slots in the event of any change to it. The User is also responsible for protecting their access data against unauthorized third-party access. The Operator will not be held responsible for any unauthorized access to the User’s account or to the User’s purchases. Any activity carried out using the  account of a User will be attributed to the User.

F. Property Rights to User Content

  1. By registering an account and/or using the services and/or User Content provided on Diamond Cash Slots, the User acknowledges that the entire User Content of Diamond Cash Slots is the sole and unrestricted property of the Operator. The User undertakes to use Diamond Cash Slots, the services and any related User Content and information exclusively for the intended personal, private use, and to refrain from changing, copying, publishing, distributing or otherwise exploiting any of the aforementioned resources. The User further undertakes to refrain from interfering with Diamond Cash Slots, the services and any related User Content and information by any technical means whatsoever.
  2. Save for the User’s personal data, any User Content transferred directly or indirectly by the User to the Operator via Diamond Cash Slots, the User account for use of the services provided on the Diamond Cash Slots, including the User avatar in the App and any associated images, and any data on the Operator’s servers shall become the sole and unrestricted property of Operator. No entitlement to compensation shall arise. Such transfer of User Content of any kind by the User, including the technical and tactical sequences of the games themselves, constitutes a transfer of rights to the transferred User Content to Operator.
  3. Notwithstanding any applicable privacy laws and regulations, the Operator retains all exclusive and royalty-free intellectual property rights in the materials (such as photos, questions, comments, text messages) submitted to the Diamond Cash Slots. Users are not entitled to any compensation or remuneration of any kind.

G. Content Moderation

1. Users are prohibited from posting or sharing any content that is false, misleading, illegal, abusive, obscene, defamatory, invasive of privacy, sexually explicit, promotes hate or harm against any group or individual, or infringes on intellectual property rights, including copyright and trademark laws (the “Prohibited Content”). This prohibition applies to all user-generated content, including nicknames, team names, chat messages, profile information, and any digital media shared on Diamond Cash Slots. Users are encouraged to report any suspected Prohibited Content.

 

2. The following is also prohibited:

a. distribution of advertising;
b. conducting surveys;
c. distribution of chain letters;
d. use of the term “administrator”;
e. spreading viruses, worms, etc. and any other activity affecting other computer systems and programs;
f. messages that serve the exclusive purpose of spreading religious, political and ideological convictions;
g. bothering other Users by entering senseless combinations of characters, etc.;
h. harassing other Users or representatives of the Operator in any way;
i. deliberately blocking games and communication processes in any way.

3. If Prohibited Content is identified, the Operator will take action, which may include removing the content, temporarily suspending the user’s account, or permanently terminating the account, depending on the severity of the violation. Users and reporters will receive notification of such action, along with a justification for the decision.

4. Users have the right to contest and appeal decisions related to Prohibited Content by contacting support at support@DiamondCashSlots.com. Appeals are reviewed by an independent team separate from those who made the initial decision, ensuring an objective revaluation. After the review, a final decision is communicated to the User.

H. Prohibition of Misuse

1. Improper conduct (misuse) on Diamond Cash Slots is strictly prohibited and includes but is not limited to:


2. The User shall also, in particular:


3. The Operator reserves the right at its sole discretion to take any necessary steps to detect and prevent the use of software used by Users and leading to improper User conduct. Such steps may include, but are not limited to, identifying and locating the programs installed on the User’s mobile or other end device or profiling a User’s behavior for the purposes of an investigation. Should Operator detect or suspect with good reason the use of such prohibited software by the User, the Operator shall be entitled to suspend the relevant User’s account, to withhold any virtual goods and currencies in that account and/or to declare them as revoked, and/or to suspend the User wholly or in part, temporarily or permanently, from Diamond Cash Slots and any other services and User Content of the Operator or its associated companies.

I. Sanctions for Misuse

1. The Operator has the right to delete or change the User account and its associated User history and/or virtual goods, virtual currencies and/or progress at any time and without giving a reason if the Operator believes – at its sole discretion – that the User has violated any provisions of the T&C or any game rules, or if deemed necessary as per regulatory or legal requirements. In such cases, the User is entitled to terminate the Contract with immediate effect and without notice. In addition, the Operator has the right to cancel any ongoing games and bar that User from the Diamond Cash Slots and to delete and/or confiscate any virtual currency, with or without notice. In instances where virtual currency was purchased with real money, no real money will be refunded to the User. No compensation will be provided for any losses incurred as a result of such termination. Any further claim by the User is excluded.

J. Termination

1. The User and Operator may terminate the Contract with immediate effect at any time and without stating a reason. To do this, the User can send an email with their name and/or email address and nickname to support@DiamondCashSlots.com. Customer support shall trigger the deletion of the account as soon as the User who requests deletion is identified as the owner of the account by means deemed sufficient by the Operator.

2. Alternatively, the User can trigger the deletion of the account at any time by using the “Delete Account” button in the App. The deletion of the account takes effect 7 days after the request. During this 7-day period, the deletion request can be cancelled via the Diamond Cash Slots App.

3. Should an account not be logged into for longer periods of time, it may be closed due to inactivity. 

4. Upon terminating the Contract and/or closing an account, the User loses all claims to their account and to any services, User Content, virtual goods, virtual currencies and progress that are revoked upon termination.

K. Virtual Goods and Virtual Currencies

1. Coins are the primary virtual currency on Diamond Cash Slots. Coins can be purchased either on Diamond Cash Slots for a fee as virtual goods or the User is awarded such Coins  free of charge as a reward for undertaking certain actions while using Diamond Cash Slots or as a Bonus.

2. The Coins can be further used in the various games on Diamond Cash Slots. 

3. Other virtual currencies may, from time to time and at the sole discretion of the Operator, be available to be earned and/or acquired on Diamond Cash Slots without charge and/or for fee as virtual goods.

4. The Operator allows Users to acquire and use virtual goods and/or virtual currencies on Diamond Cash Slots as guests and upon account registration. The goods and currencies offered may vary depending on the type of game.

5. The User has the opportunity to acquire virtual goods and/or virtual currencies on Diamond Cash Slots by paying real money or by using virtual currency. The User is granted the right to use such virtual goods and/or virtual currencies solely within the scope of a game. Irrespective of which terminology is used on Diamond Cash Slots or in the games, this right is limited in terms of time, User Content and location to the use of such goods and/or virtual currencies within the scope of a game. Any further rights to the acquired virtual goods and/or virtual currencies (e.g. ownership) are excluded.

6. Any redemption or compensation for virtual goods and/or virtual currencies in real money is excluded. In the case of violation of the T&C by the User, the Operator is entitled to withdraw and revoke any and all of the rights granted for the use of virtual goods and/or virtual currencies. Upon termination of the Contract for any reason whatsoever, any and all rights granted for the use of virtual goods and/or virtual currencies shall expire, any remaining virtual goods and/or virtual currencies still available to the User upon termination shall be forfeited and the User shall not be entitled to any compensation to this regard.

7. The virtual goods and/or virtual currencies on offer can be found on Diamond Cash Slots and are offered at the Operator’s discretion as an additional feature of the games. The Operator reserves the right, from time to time and at its discretion, to amend or adopt different virtual goods and/or virtual currencies, reduce or expand the range offered, as well as change the price (incl. offering them for free) of the virtual goods and/or virtual currencies. Such changes will be visible to the User via the App. The Operator does not guarantee the availability of the same virtual currencies in Diamond Cash Slots for a certain period of time. The User shall not be entitled to any compensation should the virtual goods and/or virtual currencies he/she uses be withdrawn or offered under different conditions, regardless of whether said virtual goods and/or virtual currencies are offered on a temporary or permanent basis.

8. Payment for virtual goods and virtual currencies with real money can be made via different payment methods found in the Diamond Cash Slots App (payment methods available in the Diamond Cash Slots App shop). The payment methods are provided by third-party suppliers. The Operator reserves the right to change the payment methods available from time to time, as well as to set specific requirements for the use of certain payment methods. The Operator offers no guarantee for the uninterrupted availability of all third-party payment methods. The User warrants to be the legitimate holder of the chosen payment method. The payment method’s legitimate holder or User has no right to claim a refund in case of unauthorized use of such payment method.

9. The Operator is entitled to set a monthly limit for the User’s purchases on Diamond Cash Slots.

10. The currency used to purchase the virtual goods and currencies offered on Diamond Cash Slots shall depend on the payment provider used to make the payment to the Google Play Store and/or to the Apple App Store, as well as on the User’s country of residence. If a different currency other than euro is used, the exchange rate at the time of the payment is applied when converting into euros. Any additional fees associated with the payment method selected by the User are to be borne exclusively by the User, and the Operator is not responsible for any said charges associated with such third-party fees.

11. Virtual goods and currencies shall be considered paid for as soon as the account of the Operator has been irrevocably credited with the corresponding amount. All account and/or monetary transactions are checked by the Operator without assuming any liability. Any suspicious account and/or monetary transactions will be reported to the appropriate authority as per regulatory and/or legal requirements.

12. The Users shall have the right to request a revocation of the agreement for purchase of virtual goods and/or virtual currencies with Diamond Cash Slots within a period of 14 days of the payment for virtual goods and/or virtual currencies without giving any reason or justification. A possible refund request may lead to the permanent blocking of the account.

13. The Operator reserves the right, at its own discretion, to refuse the allocation of virtual goods and/or virtual currencies or to set limitations on the number of virtual goods and/or virtual currencies or on the total amount the User can pay in order to acquire virtual goods and/or virtual currencies. In case of suspicion of fraud or violation of laws or these T&C, the Operator has the right to suspend the acquisition process and the User’s payment transactions related to acquiring virtual goods and/or virtual currencies until the situation has been investigated and clarified. The conditions set forth in section I shall also apply.

14. The Operator warrants that data processing during payment transactions conforms to the guidelines of the PCI DSS (Payment Card Industry Data Security Standard).

L. Liability and Guarantee

1. Claims for damages against the Operator, against its associated companies and against its agents in connection with the services and User Content offered on Diamond Cash Slots and the services and User Content offered therein are excluded unless the relevant loss or damage is directly caused by the Operator, its associated companies or its vicarious agents due to gross negligence or deliberate action. This limitation of liability does not apply to personal injury.

2. The Operator, its associated companies and/or its agents and business partners shall be liable for damages only in accordance with the relevant statutory provisions.

3. The Operator assumes no liability for loss or damage of any kind arising from the improper use of the account by the User. The Operator is not liable for any damage whatsoever arising from the improper use of the account by a third party (i.e. persons other than the Operator, its agents or associated companies, or the User) to the extent that the improper use by the said third party is not caused by the gross negligence or deliberate action on the part of the Operator.

4. The Operator assumes no liability for any loss or damage due to circumstances attributed to unusual or unforeseeable events beyond its control (e.g. acts of God, malfunctions or failures caused by using a mobile operator or internet service provider, etc.).

5. The Operator assumes no liability for User Content (including, but not limited to, inappropriate User Content and User Content against these T&C) and reserves the right to delete any User Content that infringes these T&C or any legal provision as soon as any such User Content becomes known to the Operator, and to pass any such infringing User Content on to the appropriate law enforcement authority, including upon the instructions of a court or authority.

6. The User shall inform the Operator immediately in the event of any violation of the T&C as perceived by the User. In the event of any violation of the T&C by the User, the User will indemnify the Operator of any responsibility for resulting damages or claims by third parties and reimburse any losses, costs or damages. This shall not reduce or limit Operator’s duty to mitigate losses or damages caused by gross negligence or deliberate action, as per the T&C.

7. The User is encouraged to maintain the privacy of their own and others’ personal information. The User should not share private or sensitive information on Diamond Cash Slots. The Operator assumes no responsibility for users sharing private or sensitive information on the Diamond Cash Slots or on any third-party platform or application. The Operator disclaims all responsibility for any consequences that may arise from the sharing of such information by the User, including but not limited to the leakage of personal data and any resultant harm or loss.

M. Other Terms

1. Operator reserves the right to extend or change the games and services offered at any time.

2. The User understands that if Diamond Cash Slots is downloaded and used on the device via an internet connection, the resulting connection costs depend on the applicable mobile or internet service provider and are charged separately. These connection costs charged by the mobile or internet service provider, as well as any other such charges, do not fall under the scope of Operator’s services.

3. The Operator may at its sole discretion offer on Diamond Cash Slots chat functionalities that allow Users to communicate with each other in the context of gaming activities or of specific offers and promotions. The chat functionality is monitored by the Operator to avoid any possible misconduct by Users. The Operator reserves the right at any time and its sole discretion to amend and change the User’s rights in the chat functionalities, including a complete access ban.

4. The User explicitly accepts that the ranking lists (leaderboard) may not reflect the actual capability of Users, as almost every game offered involves luck even if only as a secondary factor. 

5. In order to offer Users the best entertainment experience, the Operator uses different channels to promote special bonuses, price reductions and new features, and offer general information about updates, new slots, in-game activities, changes in the User’s status, upcoming promotions and individual prices. These channels may include, but are not limited to, the following:

The Privacy Notice provides further details on how the data is processed as part of marketing communications and on the Users’ rights in this respect.

6. The Operator may change these T&C from time to time. Revisions of the T&C will be provided on Diamond Cash Slots and should be accepted by the User. Non-acceptance of the T&C shall lead to the User not being able to play the games and use the services offered, and the Contract being automatically terminated (account closed).

7. No communications and declarations concerning this Contract shall be deemed effective unless made in writing and sent by post, email or via the Diamond Cash Slots App.

8. The User undertakes to always keep their personal data up to date. Any legally relevant declarations, statements or other communications sent from Operator to the mailing address or email address provided by the User in their account shall be deemed received if sent to the address provided by the User.

9. If any of the provisions and conditions of the T&C is or becomes legally ineffective, the remaining parts of the T&C shall remain in full force and effect unless adherence to them would entail an unacceptable hardship for either party.